This Policy may be updated at any time, with notice posted on the website and/or by email, if the User has opted to receive communications from the HOTEL.

1. What Data Do We Use?

The HOTEL may collect information actively entered by the User during registration, as well as information automatically collected when using the pages and the network, such as, for example, identification of the commercial establishment used, IP address with date and time of connection, among others.

Thus, there are two types of personal data processed:

a) User-Provided Information: The HOTEL collects all information actively entered by the User on the Pages, such as full name, email, gender, date of birth, city, and state, when the User fills out forms on the Pages. The HOTEL may use this information to promote advertising material, promotions, discounts, events, and loyalty programs, as well as to conduct satisfaction surveys.
b) Data such as access device characteristics, browser, IP address (with date and time), IP origin, click information, pages accessed, subsequent pages accessed after leaving the Pages, or any search term typed on the site or in reference to it, among others, may be collected automatically. Standard technologies such as cookies, pixel tags, beacons, and local shared objects may be used for this collection, with the purpose of improving the User's browsing experience on the Pages, according to their habits and preferences.

It is possible to disable the automatic collection of information through certain technologies, such as cookies and caches, via your internet browser settings, as well as on our own website, specifically regarding cookies. However, the User should be aware that if these technologies are disabled, some features offered by the site, which depend on the processing of said data, may not function correctly.

Furthermore, satisfaction surveys may be conducted, collecting this information to continuously improve our services, to better understand your preferences and evaluate the quality and your impressions of our tools, as well as for statistical and advertising purposes.

The information collected may be shared by the HOTEL with: a) other partner companies, when necessary for the proper provision of services related to its activities; b) for the protection of the HOTEL's interests in any type of conflict; c) by court order or request from a competent authority.

Furthermore, we clarify that your information may also be shared with companies that provide the technological and operational infrastructure necessary for the HOTEL's activities, such as payment intermediaries and information storage service providers.

The User may access, update, and add to their data, as well as request the deletion of their data collected from the HOTEL, which is obligated to provide the service and notify any Data Operators that may be part of the reservation chain. The Controller is responsible for ensuring that the Data Operators fulfill the deletion obligation, it being understood that deletion will only not occur if there is a legal obligation attached that prevents the request from being fulfilled. If there is no request for data deletion or updates, the HOTEL is responsible for respecting the retention periods established by law.

2. How We Use the Data

The information collected by the HOTEL is intended for the establishment of a contractual relationship or the management, administration, provision, expansion and improvement of the Pages to the User, adapting them to their preferences and tastes, as well as the creation of new services and products to be offered to Users.

If you no longer wish to receive advertising information from the HOTEL, you may contact them at any time through their customer service channels, and you are solely responsible for informing any Data Operators operating throughout the reservation chain.

Legal Basis: In these cases, data processing is authorized by item I of article 7 of Law No. 13.709/2018, the General Data Protection Law (“General Data Protection Law - LGPD”).

3. How We Use Cookies

Cookies are files or pieces of information that can be stored on your devices when you visit the HOTEL's pages. Generally, a cookie contains the name of the website that originated it, its lifespan, and a value that is randomly generated.

The HOTEL uses cookies to facilitate use and better adapt the Pages to your interests and needs, as well as to compile information about the use of our websites and services, helping to improve their structures and content. Cookies may also be used to speed up your future activities and experiences on the Pages.

After the User consents to the use of cookies when using the HOTEL Pages, a cookie may be stored on their device to remember this for the next session.

At any time, the User may revoke their consent regarding cookies, in which case they should delete the cookies from the HOTEL Pages using their preferred browser settings. For more information on how to manage cookies in browsers:

• Internet Explorer:https://support.microsoft.com/pt-br/help/17442/windows-internetexplorer-delete-manage-cookies
• Mozilla Firefox:https://support.mozilla.org/pt-BR/kb/ative-e-desative-os-cookies-queos-sites-usam
• Google Chrome:https://support.google.com/accounts/answer/61416?co=GENIE.Platform=Desktop& hl=pt-BR
• Safari:https://support.apple.com/pt-br/guide/safari/sfri11471/mac

Finally, we remind you that if the User does not accept some cookies from the HOTEL Pages, certain services may not function optimally.

4. With Whom We Share the Data

The HOTEL works with partners who offer solutions for the tourism and hotel market, and who also operate in the corporate segment, and may share the information collected through the Pages in the following circumstances:

a) With other companies in the Group, established or operating in any country, that undertake to use the information for the same purposes indicated in this Policy;
b) With partner companies, in the development of the HOTEL's commercial activities, including connections and distribution of reservations, servers, etc.;
c) To protect the HOTEL's interests in any type of conflict, including legal actions;
d) In the case of corporate transactions and changes involving the HOTEL, in which case the transfer of information will be necessary for the continuity of services; or,
(e) By court order or at the request of administrative authorities with legal authority to request it.

5. How We Keep Data Secure

The HOTEL will store the information collected on its Data Operator Pages or those contracted by it.

The HOTEL uses reasonable market and legally required means to preserve the privacy of data collected on its Pages. Therefore, it adopts the following precautions, in accordance with the guidelines on security standards established in Decree No. 8.771/2016, and relates to Data Operators with the same guidelines. Data Operators are only responsible for any data that passes through their database for the full fulfillment of reservations; they are not responsible for managing or overseeing how the HOTEL conducts its Internal Policies, conduct, or security practices.

The HOTEL makes every effort to preserve the privacy of User data. However, no website is completely secure, and the HOTEL does not fully guarantee that all information transmitted on the Pages will not be subject to unauthorized access perpetrated through methods developed to obtain information improperly. For this reason, we encourage Users to take appropriate measures to protect themselves, such as allowing third parties to use their data, credit cards, or passwords.

6. Retention of Collected Information

The information collected by the HOTEL through the Pages will generally be automatically deleted from its servers when it is no longer useful for its intended purpose, after compliance with legal obligations, or when the user requests the deletion of their personal data.

Notwithstanding the foregoing, the information may be retained for compliance with legal or regulatory obligations, and transfer to third parties may occur. It is the HOTEL's responsibility to verify the reliability of its Data Operators, holding them liable only if it is proven that any damages were caused by the Data Operators.

7. Your Rights

In compliance with applicable regulations regarding the processing of personal data, the HOTEL is committed to providing the User with the possibility of submitting requests based on the following rights:

a) confirmation of the existence of treatment;
b) access to the data;
c) the correction of incomplete, inaccurate, or outdated data;
d) Blocking or deleting unnecessary, excessive, or improperly processed data;
e) the deletion of data processed with the User's consent;
f) obtaining information about the public or private entities with which the HOTEL shared its data;
(g) information about the possibility of not providing consent, as well as being informed about the consequences in case of refusal;
h) revocation of consent.

Should you require any assistance in exercising your rights, you may contact the HOTEL, as instructed in this Policy.

The User acknowledges that deleting essential information for managing their account with the HOTEL will result in the termination of their registration, with the consequent cancellation of any services provided.

Contact us via email:reserva@flordoatlantico.com.br

with the subject "Privacy Policy".

The HOTEL will make every effort to fulfill such requests in the shortest possible time. However, even in the case of a deletion request, the minimum storage period for user information from internet applications, as determined by Brazilian law, will be respected.

8. Consumer Relationship

The HOTEL is directly responsible for all consumer relations with the guest, and any Data Operators are not responsible for such obligations.

9. Legislation

This Policy shall be governed, interpreted and enforced in accordance with the Laws of the Federative Republic of Brazil, especially Law No. 13.709/2018.